29 - 30 November, 2010, Radisson Suites Gurgaon, Gurgaon, India
Team discounts are available. Call +971 4 364 2975 for more details.
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Registration fees starting from only US $499 BUT places are limited. Book now to avoid disappointment.
For agenda updates and to find out who will present please contact us directly in one of three easy ways:
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The Indian BPO and Call Center industries have been instrumental in India’s economic growth, adding 5 million jobs and USD 15 billion in revenues. India’s diversity, flexibility, strategic location, educated workforce and technical expertise have attracted global players to outsource their support and customer service operations to the country. To maintain its position as a global leader in the Call Center industry and retain its existing client base, implementing latest technologies and strengthening infrastructure are top priorites for Indian companies.
Based on the phenomenal success of its series of call center events in the US and Asia, IQPC is proud to announce the launch of Call Center Technology and Communication in India. The event will bring together CXOs and experts in the industry to discuss the latest technologies, trends and best practices to improve the internal processes and offer top of the line customer service.
Places for the main conference and exhibition are limited, so book now to avoid disappointment.
I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher.
We are the chair sponsor of Call Center Week 2007. We think this is a fantastic event. We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event. It is not only fabulous from an operation, sharing information perspective but they always have it in a fantastic hotel and facility. It has been a great experience for us.
..one of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span. It allows you to connect the dots between each department's responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about.
You must be very proud of the success IQPC had. I must say that we had a fantastic time and found so many great takeaways that will continue to help us motivate our team and grow our Call Center.
It's been a wonderful experience over the last couple of days at Call Center Week. This is the first time I have attended. It has been incredible, the people I have met have been amazing and the presentations super. I was fortunate enough to have a collaborative session through a panel discussion in which I learned a lot. Also winning an award on "Best in Class Call Center (over 500 staff)" is an absolute bonus to the event.
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